PreLegal debt recovery involves DRD's senior Collection Managers pursuing your debtors by letters and telephone calls. This service is on a no win no fee commission only basis at competitive rates.

Our aim is always to encourage debtors to settle their debts without the need for legal action.   However, customers will sometimes only pay when they receive a letter or fax from a collection agency.  It is evident that 87% of debts are collected at the pre-legal stage and most being collected within seven days from DRD being instructed.

The Service - Final Demand letters / Phone calls / Faxes / E-Mails

From the minute we receive your instructions our team step into action by sending you an acknowledgement within one working day.  The first letter or fax will be sent to your debtor the same day.  The letter gives your customer 7 calendar days to either settle the account or provide a reason as to why the account has not been paid.

DRD's success is based on a combination of Persistence and Persuasion.  After 48 hours we will contact the debtor by telephone to discuss the delinquency of their account with the aim of securing a fast settlement.  If the debt is disputed we will negotiate on your behalf and identify an efficient and effective solution.

If after the initial seven days given to settle the account payment has not been received we will send a second letter stating that interest and collection costs have been added (with your agreement) to the debt and that payment must be received within 5 days.

If the debt still remains unpaid we will contact you to discuss the options available.  If your decision is to take legal action then upon confirmation of your instructions we will commence our legal recovery process.

Legal Action                      Volume

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Call   020 8798 0710

Fax   0870 381 6871

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Debt Instruction Form